Shipping policy
Shipping Timeframes
We ship from Australia via Australia Post and aim to dispatch all orders within 1 business day (Monday to Friday, AEST).
Estimated delivery times:
Australia: 3 to 10 business days
Rest of the World: 10 to 20 business days (varies by destination)
Please note that these are estimated delivery timeframes only and may be affected by customs processing, weather conditions, peak seasons, or local postal delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location.
Tracking
Once your order is dispatched, you’ll receive a shipping confirmation with your tracking number.
You can track your parcel here: https://auspost.com.au/mypost/track/search
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or customs clearance fees charged by the destination country.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost unless stated otherwise.
We recommend checking your country's import regulations before placing an order.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
If a parcel is returned due to an incorrect or incomplete address provided by the customer, we can resend it once the additional shipping cost has been paid.
Unclaimed or Refused Deliveries
If an international parcel is refused, unclaimed, or returned because customs duties, taxes, or import fees were not paid, or because it was not collected from the local postal service, we can refund the value of the products once the parcel has been returned to us.
Original shipping charges and any return shipping or customs fees incurred are non refundable.
Lost or Delayed Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us at shop@sunnymate.com.
We'll work with our shipping partners to investigate the shipment.
Please note that international investigations can take several business days to complete, and we appreciate your patience during this process.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging so we can assist you as quickly as possible.